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adjust support instructions 

*   send folks to the issue tracker with the same template as bug
    reports. Gathering this extra info up front should help things
    move more quickly.
*   in the template, ask for camera info.
This commit is contained in:
Scott Lamb 2021-04-27 11:05:34 -07:00
parent ede1ce3192
commit d99e18d17e
2 changed files with 11 additions and 8 deletions
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14
.github/ISSUE_TEMPLATE/bug_report.md vendored
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@ -1,14 +1,14 @@
--- ---
name: Bug report name: Bug report or support request
about: Create a report to help us improve about: Create a report to help us improve
title: '' title: ''
labels: bug labels:
assignees: '' assignees: ''
--- ---
**Describe the bug** **Describe the bug**
A clear and concise description of what the bug is. A clear and concise description of the problem.
**To Reproduce** **To Reproduce**
Steps to reproduce the behavior: Steps to reproduce the behavior:
@ -20,13 +20,17 @@ Steps to reproduce the behavior:
**Expected behavior** **Expected behavior**
A clear and concise description of what you expected to happen. A clear and concise description of what you expected to happen.
**Screenshots**
If applicable, add screenshots to help explain your problem.
**Server (please complete the following information):** **Server (please complete the following information):**
- If using Docker: `docker ps` + `docker images` - If using Docker: `docker ps` + `docker images`
- If building from git: `git describe --dirty` + `moonfire-nvr --version` - If building from git: `git describe --dirty` + `moonfire-nvr --version`
- Attach a [log file](https://github.com/scottlamb/moonfire-nvr/blob/master/guide/troubleshooting.md#viewing-moonfire-nvrs-logs). Run with the `RUST_BACKTRACE=1` environment variable set if possible. - Attach a [log file](https://github.com/scottlamb/moonfire-nvr/blob/master/guide/troubleshooting.md#viewing-moonfire-nvrs-logs). Run with the `RUST_BACKTRACE=1` environment variable set if possible.
**Screenshots** **Camera (please complete the following information):**
If applicable, add screenshots to help explain your problem. - Camera manufacturer and model: [e.g. Reolink RLC-410]
- Firmware version: [e.g. `V2.0.0.1215_16091800`]
**Desktop (please complete the following information):** **Desktop (please complete the following information):**
- OS: [e.g. iOS] - OS: [e.g. iOS]

5
CONTRIBUTING.md
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@ -27,9 +27,8 @@ Great example: [this Show & Tell from JasonKleban](https://github.com/scottlamb/
When you're stuck, look at the [troubleshooting When you're stuck, look at the [troubleshooting
guide](guide/troubleshooting.md). If it doesn't answer your question, please guide](guide/troubleshooting.md). If it doesn't answer your question, please
ask for help! Support requests are welcome on the ask for help! Support requests are welcome on the
[mailing list](https://groups.google.com/g/moonfire-nvr-users) or in [github [issue tracker](https://github.com/scottlamb/moonfire-nvr/issues).
discussions](https://github.com/scottlamb/moonfire-nvr/discussions). Often Often they help create good bug reports and enhancement requests.
these discussions help create good bug reports and enhancement requests.
## Offering support ## Offering support