From d99e18d17e21c8ac2a8316269645de036480dd65 Mon Sep 17 00:00:00 2001 From: Scott Lamb Date: Tue, 27 Apr 2021 11:05:34 -0700 Subject: [PATCH] adjust support instructions * send folks to the issue tracker with the same template as bug reports. Gathering this extra info up front should help things move more quickly. * in the template, ask for camera info. --- .github/ISSUE_TEMPLATE/bug_report.md | 14 +++++++++----- CONTRIBUTING.md | 5 ++--- 2 files changed, 11 insertions(+), 8 deletions(-) diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md index 29ef2e7..b12333d 100644 --- a/.github/ISSUE_TEMPLATE/bug_report.md +++ b/.github/ISSUE_TEMPLATE/bug_report.md @@ -1,14 +1,14 @@ --- -name: Bug report +name: Bug report or support request about: Create a report to help us improve title: '' -labels: bug +labels: assignees: '' --- **Describe the bug** -A clear and concise description of what the bug is. +A clear and concise description of the problem. **To Reproduce** Steps to reproduce the behavior: @@ -20,13 +20,17 @@ Steps to reproduce the behavior: **Expected behavior** A clear and concise description of what you expected to happen. +**Screenshots** +If applicable, add screenshots to help explain your problem. + **Server (please complete the following information):** - If using Docker: `docker ps` + `docker images` - If building from git: `git describe --dirty` + `moonfire-nvr --version` - Attach a [log file](https://github.com/scottlamb/moonfire-nvr/blob/master/guide/troubleshooting.md#viewing-moonfire-nvrs-logs). Run with the `RUST_BACKTRACE=1` environment variable set if possible. -**Screenshots** -If applicable, add screenshots to help explain your problem. +**Camera (please complete the following information):** + - Camera manufacturer and model: [e.g. Reolink RLC-410] + - Firmware version: [e.g. `V2.0.0.1215_16091800`] **Desktop (please complete the following information):** - OS: [e.g. iOS] diff --git a/CONTRIBUTING.md b/CONTRIBUTING.md index 9ec86d7..3479807 100644 --- a/CONTRIBUTING.md +++ b/CONTRIBUTING.md @@ -27,9 +27,8 @@ Great example: [this Show & Tell from JasonKleban](https://github.com/scottlamb/ When you're stuck, look at the [troubleshooting guide](guide/troubleshooting.md). If it doesn't answer your question, please ask for help! Support requests are welcome on the -[mailing list](https://groups.google.com/g/moonfire-nvr-users) or in [github -discussions](https://github.com/scottlamb/moonfire-nvr/discussions). Often -these discussions help create good bug reports and enhancement requests. +[issue tracker](https://github.com/scottlamb/moonfire-nvr/issues). +Often they help create good bug reports and enhancement requests. ## Offering support