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add cloudflare issue to faq docs

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Simon Smith 2024-01-25 16:47:28 +00:00 committed by GitHub
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docs/docs/meshcentral/faq.md
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@ -66,3 +66,18 @@ To be able to transfer files
To be able to control keyboard and mouse To be able to control keyboard and mouse
![](images/2023-11-29-12-58-36.png) ![](images/2023-11-29-12-58-36.png)
## I'm using cloudflare and I'm getting a black screen but the mouse moves?
If you are using cloudflare for your DNS hosting and your remote screen is black, DONT PANIC!
Unfortunately, MeshCentral currently doesnt work with CloudFlares Proxy DNS Mode, so the remote agent devices have to connect directly to your MeshCentral Server instead of being proxied!
The fix is to simply disable the 'Proxy Status' to OFF inside your DNS A Record.
Simple follow the steps [here](https://developers.cloudflare.com/fundamentals/setup/manage-domains/pause-cloudflare/#disable-proxy-on-dns-records)
Once done, open your firewall for the `port` and `agentPort` ports of where your meshcentral is hosted, then restart your MeshCentral Server
The is currently a PINNED GitHub issue about this [here](https://github.com/Ylianst/MeshCentral/issues/5302)