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Help! I've been hacked there are weird agents appearing in my MeshCentral Console
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<h1 id="faq">FAQ<a class="headerlink" href="#faq" title="Permanent link">&para;</a></h1>
<h2 id="json-config-files">json config files<a class="headerlink" href="#json-config-files" title="Permanent link">&para;</a></h2>
<p>Any item in the config.json file starting with an underscore character are ignored.</p>
<p>Ignored</p>
<div class="highlight"><pre><span></span><code><span class="nt">&quot;_title&quot;</span><span class="p">:</span><span class="w"> </span><span class="s2">&quot;MyServer&quot;</span>
</code></pre></div>
<p>Valid setting</p>
<div class="highlight"><pre><span></span><code><span class="nt">&quot;title&quot;</span><span class="p">:</span><span class="w"> </span><span class="s2">&quot;MyServer&quot;</span>
</code></pre></div>
<p>json requires correct formatting, if in doubt copy/paste your json config into a web based format checker to make sure you have it right: <a href="https://duckduckgo.com/?va=j&amp;t=hc&amp;q=json+lint&amp;ia=answer">https://duckduckgo.com/?va=j&amp;t=hc&amp;q=json+lint&amp;ia=answer</a></p>
<h2 id="help-ive-been-hacked-there-are-weird-agents-appearing-in-my-meshcentral-console">Help! I've been hacked there are weird agents appearing in my MeshCentral Console<a class="headerlink" href="#help-ive-been-hacked-there-are-weird-agents-appearing-in-my-meshcentral-console" title="Permanent link">&para;</a></h2>
<p>No, you haven't.</p>
<ol>
<li>
<p>Your agent installer was scanned by an antivirus.</p>
</li>
<li>
<p>It didn't recognize the exe.</p>
</li>
<li>
<p>You have the option enabled to submit unknown applications for analysis.</p>
<p><img alt="AV Option1" src="../images/faq_av_option1.png" /></p>
</li>
<li>
<p>They ran it against their virtualization testing cluster.</p>
</li>
<li>
<p>You allow anyone to connect to your server (you should look into techniques to hide your server from the internet).</p>
</li>
<li>
<p>Here are some examples of what that looks like.</p>
</li>
</ol>
<h2 id="cant-login-on-server-after-first-setup">Can't login on server after first setup<a class="headerlink" href="#cant-login-on-server-after-first-setup" title="Permanent link">&para;</a></h2>
<p>You're sure you're typing in everything right, giving it 2FA code and can't login</p>
<p><a href="https://en.wikipedia.org/wiki/Time-based_one-time_password">TOTP</a> is time sensitive, check your time/NTP and make sure it's right (on server and TOTP app device)! :)</p>
<p><img alt="" src="images/2022-08-04-18-19-19.png" /></p>
<h2 id="branding-and-customization">Branding and Customization<a class="headerlink" href="#branding-and-customization" title="Permanent link">&para;</a></h2>
<p>You can brand and customize MeshCentral almost as much as you like without delving into the code, a few changes in the config.json file and uploading images can change the way your system looks. Read more <a href="https://ylianst.github.io/MeshCentral/meshcentral/#branding-terms-of-use">here</a></p>
<div class="admonition note">
<p class="admonition-title">Note</p>
<p>You will need to reinstall the agent for agent customizations to take effect.</p>
</div>
<h2 id="mac-clients">Mac Clients<a class="headerlink" href="#mac-clients" title="Permanent link">&para;</a></h2>
<p>You have to manually grant Mac permissions outside of the agent install process due to the MacOS security system under Security &amp; Privacy &gt; Privacy</p>
<p>To see the screen (otherwise you just see the menu bar, and otherwise blank)</p>
<p><img alt="" src="../images/2023-11-29-12-57-15.png" /></p>
<p>To be able to transfer files</p>
<p><img alt="" src="../images/2023-11-29-12-58-05.png" /></p>
<p>To be able to control keyboard and mouse</p>
<p><img alt="" src="../images/2023-11-29-12-58-36.png" /></p>
<h2 id="im-using-cloudflare-and-im-getting-a-black-screen-but-the-mouse-moves">I'm using CloudFlare and I'm getting a black screen but the mouse moves?<a class="headerlink" href="#im-using-cloudflare-and-im-getting-a-black-screen-but-the-mouse-moves" title="Permanent link">&para;</a></h2>
<p>If you are using CloudFlare for your DNS hosting and your remote screen is black, DONT PANIC!</p>
<p>Unfortunately, MeshCentral doesn't always work with CloudFlare's Proxy DNS Mode. </p>
<p>The fix is to simply set the 'Proxy Status' to OFF inside your DNS A Record, within the CloudFlare control panel.</p>
<p>Simply follow the steps <a href="https://developers.cloudflare.com/fundamentals/setup/manage-domains/pause-cloudflare/#disable-proxy-on-dns-records">here</a></p>
<p>Once done, open your firewall for the <code>port</code> and <code>agentPort</code> ports of where your meshcentral is hosted, then restart your MeshCentral Server</p>
<p>There is currently a PINNED GitHub issue about this <a href="https://github.com/Ylianst/MeshCentral/issues/5302">here</a></p>
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