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docs - updates
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# FAQ
## Help! I've been hacked there are weird agents appearing in my Tactical RMM
No, you haven't.
1. Your agent installer was scanned by an antivirus.
2. It didn't recognize the exe.
3. You have the option enabled to submit unknown applications for analysis.
![AV Option1](images/faq_av_option1.png)
4. They ran it against their virtualization testing cluster.
5. You allow anyone to connect to your rmm server (you should look into techniques to hide your server from the internet).
6. Here are some examples of what that looks like.
# Can't login on server after first setup
You're sure you're typing in everything right, giving it 2FA code and can't login
[TOTP](https://en.wikipedia.org/wiki/Time-based_one-time_password) is time sensitive, check your time/NTP and make sure it's right (on server and TOTP app device)! :)
![](images/2022-08-04-18-19-19.png)

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# Mesh Agents
## Windows
Default Install Path: `c:\Program Files\Mesh Agent`
Application Path: `c:\Program Files\Mesh Agent\meshagent.exe`
Application database Path: `c:\Program Files\Mesh Agent\meshagent.db`
Application Log Path: `c:\Program Files\Mesh Agent\meshagent.log`
xxx Path: `c:\Program Files\Mesh Agent\meshagent.msh`
=== ":material-console-line: Status"
- Start: `net start "mesh agent"`
- Stop: `net stop "mesh agent"`
- Restart: `net restart "mesh agent"`
- Status:
- Checking for nats or websocket problems `sudo journalctl --no-pager -u nats` and `sudo journalctl --no-pager -u nats-api`
=== ":material-console-line: Troubleshooting"
Troubleshooting steps
## Linux / BSD
## Apple macOS Binary Installer
Default Install Path: `/usr/local/mesh_services/meshagent/meshagent`
Launches from `/Library/LaunchAgents/meshagent.plist`
## Apple macOS Universal
For OSx 11+ including Big Sur, Monterey and later
## Apple macOS
For macOS 10.x including Catalina, Mojave, High Sierra, Sierra, El Capitan, Yosemite, Mavericks, Mountain Lion and earlier
## Mobile Device (Android)
## MeshCentral Assistant
## Apple MacOS Binary Installer

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# Plugins
!!!note
Plugins are not supported, if you have problems with MeshCentral please disable all plugins before further troubleshooting.
## Installation
1. Enable plugins in the configuration and restart MC as described.
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3. Go my `My Server` -> `Plugins`, hit the Download plugin button.
4. A dialog opens requesting an URL, put in: <https://github.com/ryanblenis/MeshCentral-ScriptTask>
5. The plugin pops up in the plugin list below the download button, you can now configure and enable/disable it.
## List of plugins
<https://github.com/topics/meshcentral-plugin>

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# Tips n' Tricks
## Colors in SSH
The SSH terminal does support color. The issue is going to be the terminal configuration of the shell. Try typing this:
```bash
ls -al --color /tmp
```